Privacy Policy

1. Information We Collect

To provide a seamless matchmaking experience between homeowners and service providers, we collect specific information.

2. How We Use Your Data

We use personal data only for purposes you would reasonably expect from a home-improvement directory, including to:

• Create and manage your account and display your listing or reviews on the Platform.
• Connect you with relevant businesses or connect a listed business with prospective clients who submit an inquiry.
• Respond to your queries, complaints, or support requests, including through our Grievance Officer.
• Improve and secure the Platform, including detecting fraud, fake listings, or fake reviews.
• Send service-related communications and, where you have opted in, promotional updates.
• Comply with applicable law or respond to lawful requests from public authorities.

3. Consent

Where required under the Digital Personal Data Protection Act, 2023, we collect and process your personal data only based on your clear, informed consent, given through an affirmative action (such as submitting a form or checking a consent box). You may withdraw consent at any time by contacting us at the details in Section 10, though this may limit our ability to provide certain features — for example, we cannot forward your inquiry to a business without your contact details.

5. Cookies & Tracking Technologies

The Platform uses cookies and similar technologies to remember your preferences, keep you signed in, and understand how the Platform is used so we can improve it. You can control or disable cookies through your browser settings; doing so may affect some Platform features.

6. Data Storage, Security & Retention

We store personal data on secure servers and use reasonable security practices and procedures, as required under the IT Rules, 2011, to protect it against unauthorised access, alteration, disclosure, or destruction.

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable law, after which it is securely deleted or anonymised.

7. Your Rights as a Data Principal

Under the Digital Personal Data Protection Act, 2023, you have the right to:

• Access: Request a summary of the personal data we hold about you and how it is being processed.
• Correction and erasure: Request correction of inaccurate or incomplete data, or request deletion of data that is no longer needed for the purpose it was collected.
• Grievance redressal: Raise a complaint about how your data is handled, as described in Section 10.
• Nominate: Nominate another individual to exercise these rights on your behalf in the event of death or incapacity.
• Withdraw Consent: withdraw consent previously given, at any time.

To exercise any of these rights, write to us at the contact details in Section 9. We will respond within the timeline prescribed under applicable law.

8. Data Breach Notification

In the event of a personal data breach that is likely to affect you, we will notify the Data Protection Board of India and affected users as required under the Digital Personal Data Protection Act, 2023 and the rules made thereunder.

9. Grievance Officer & Contact

For any question about this Privacy Policy, or to exercise your rights as a Data Principal, please contact:

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised effective date. We encourage you to review this Policy periodically.